Tickets and Admission
I purchased my ticket online, do I still have to go to the box office or will it be mailed to me?
At this time your ticket will not be mailed to your address, it (or a confirmation) will be emailed to you and you will need to bring that to the box office at the event to pick up your wristband or badge.
My ticket is in someone else’s name, can I still pick it up for my group?
Yes, you may pick up wristband or badge for your group so long as you have the tickets or confirmation with the QR code on them.
I don’t have a printer can you scan the QR code from my phone?
Yes, we can scan from your phone.
I pre-purchased my ticket, will I still have to wait in line?
Since you need to present your ticket or confirmation at the box office to pick up your wristband or badge, there will still be lines the day of the event, we strongly recommend you pick up your wristband or badge early. We open the box office the day before every event and an hour before VIP entrance each day of the event. Please note that lines are to be expected at events such as this, both for ticketing and for entrance to the event, dress appropriately for the weather in the location of the event.
What does General Admission get you?
Admission and access: general admission is exactly that, it gets you into the event, you have the same access as everyone else, you will just have to wait in the general admission lines for autographs and photo ops. You can shop vendors, attend panels and meet the celebrity guests. Some panels may be ticketed and all autographs and photo ops are extra.
Do VIP passes come with autographs and photos with the cast?
No, regular VIPs are like a fast pass, they get you faster access and are limited in the number available for each con. Gold and Platinum VIPs come with what is stated on the ticket.
How do children tickets work?
Children of all ages are allowed at the convention.
A “child’s ticket” for children 10 and under is available on our ticket page.
Children above 10 require a regular ticket and all children attending with someone having a Platinum VIP must have a paid for Platinum VIP of their own to obtain the perks associated with the Platinum VIP.
If you want to enter when your child over 10 does and stay with them the entire time (autograph lines, seating for panels, etc.) you will need the same level of ticket as your child (VIP, Gold, Platinum). Similarly, they would need the same level of ticket as you in order to do all the same things.
If you have a VIP and a child under 10, they can go everywhere you go and receive the access perks of the pass you have but do not receive additional autographs or photo ops if your pass comes with those (ex: Gold VIPs.)
If you have a Platinum ticket and want your child to be able to skip lines with you, sit in the front row(s) at panels with you and eat lunch in the green room, they will also need a purchased Platinum VIP ticket.
Can I upgrade my ticket?
Yes, provided you bought your ticket directly from us, you can upgrade from a lower level ticket to any available higher level ticket also purchased from us. Email us at [email protected] for specific instructions. Also, we are unable to upgrade a ticket purchased from Groupon, Living Social, Amazon, Goldstar or any other third-party outlet (such as ebay or a friend).
I purchased a photo op; do I need an admission ticket?
Yes, photo ops are extra and you need an admission ticket to get into the convention to redeem those.
I purchased a Gold or Platinum ticket; does my wife/husband/child need one too?
Yes, every admission ticket is good for one person only; every person needs his or her own ticket.
I purchased a Gold or Platinum ticket; when do I select which autographs and photo ops I want?
You select at the con. When you pick up your badges you will also be given autograph and photo op vouchers. The autograph vouchers work like cash, you simply bring those up to the celebrity table of your choice and turn it in and get your autograph. For the photo op voucher, you need to go to the photo op area after checking in at will call, there you will be able to select which individual photo ops you want and exchange the vouchers for actual tickets at scheduled times. You may select any individual photo op even if “sold out”.
Do you have one day VIPs or do I need an admission ticket in addition to my VIP?
VIPs are for all days of the convention and are your admission ticket, you do not need an additional admission ticket.
Do you offer group discounts?
No, we do not offer any group discounts at this time.
Do you have accommodations for disabilities?
Yes, please email email@example.com for inquiries and specific requests/needs.
Autographs and Photo ops
Do you sell autograph tickets?
We do not pre-sell autographs from our website. All autograph purchases are cash at the tables at the convention. Just wait in the appropriate line and pay at each table. (Except for Gold and Platinum VIPs, which come with autograph vouchers as described on your ticket purchase.)
How many autographs can I get?
You can get as many as you want to pay for.
How much are autographs?
The actors and their management set their prices and collect the money. It varies by actor and is subject to change.
Do I need to bring something or purchase something for them to sign?
They will have photos available at their tables if you have nothing of your own to sign. Or you may bring something of your own for them to sign. The celebrity may refuse to sign a specific item for any reason (such as lewd photos or body parts).
Can I give letters or gifts to the celebrities?
Yes, you can give them anything you like when you go up for your autograph, it is up to each celebrity whether they will accept the gift.
Can I interview the celebrity at their table? No, you may talk to the celebrity but you may not “interview” them and must move along when their management asks you to.
What are “Photo ops”? Photo ops are professionally taken photos for which you will receive an 8×10 of your photo. Photo ops are available for sale from our website typically 4-6 weeks before each event and can also be purchased with cash at the convention. Photo ops are taken at scheduled times and are subject to change (times and celebrities in group photos). One photo op can have up to 2 adults and 3 children under 16 along with the celebrities in it.
Can I take photos with a celebrity with my camera or phone?
Whether or not a celebrity allows what is known as “table photos” or “selfies” is up to each celebrity and their management. Some allow it, some don’t and some charge for it. Please respect the wishes of our celebrities and follow the rules that the celebrity sets either by sign or by volunteer.
Can I take photos or video of the convention in general?
Yes, we encourage you to take photos during the convention. Taking pictures or videos of celebrities at their tables is subject to the rules they set (see above). Taking pictures and videos at panels is subject to the rules announced at the beginning of each panel. Some panels may be restricted.
Cancelations and Refunds
I can no longer attend, what is your return policy?
The tickets are not refundable. All sales are final.
My favorite celebrity cancelled, what happens now?
If a celebrity cancels their appearance at the con, you will be refunded for any photo ops pre-purchased. Full refunds are not available, cancellations are commonplace within the convention community, if you are coming solely for one guest, you may want to wait and purchase your tickets the day of the convention.